Hiring a roofing company is one of the most important decisions you’ll make as a homeowner. Whether you’re dealing with a leaking roof, storm damage, or it’s simply time for a replacement, the quality of the roofing contractor you choose will have a lasting impact on your home’s safety, value, and appearance.

But not all roofing companies are created equal. Some may lack the experience, licenses, or ethics to deliver high-quality work. That’s why it’s essential to ask the right questions before signing any contract. Below, we’ll walk you through the most critical questions you should ask a roofing company to ensure you hire the right professionals for the job.

1. Are You Licensed and Insured?

This should be the very first question you ask. A reputable roofing company should hold the proper state or local licenses and carry both liability insurance and workers’ compensation. These protections safeguard both you and the workers in case of accidents, injuries, or damage to your property.

Ask for proof of both. Don’t just take their word for it. A legitimate roofing company will have no issue providing documentation upon request.

2. How Long Have You Been in Business?

Experience matters when it comes to roofing. A company that’s been around for several years is more likely to have the knowledge, skills, and tools to handle a wide variety of roofing problems. They’re also more likely to be around in the future if you need follow-up work or warranty service.

Ask how long they’ve been in the industry and if they have experience with your specific type of roof—whether that’s asphalt shingles, tile, metal, or flat roofing systems.

3. Can You Provide References or a Portfolio of Past Work?

Any established roofing company should be able to provide recent references or examples of completed projects. Contact past customers to ask about their experience, professionalism, and whether the job was completed on time and within budget.

You can also check online reviews on platforms like Google, Yelp, or the Better Business Bureau to gauge their reputation. Look for consistency in feedback and note how the company responds to complaints.

4. What Is Included in Your Estimate?

Not all estimates are created equally. A good roofing contractor will provide a detailed, written estimate that outlines labor, materials, removal of old roofing, permits, and cleanup. Be wary of vague estimates or contractors who give you a price without inspecting the roof in person.

Get at least three written estimates to compare prices and services. A lower bid might seem appealing, but it could mean the contractor is cutting corners or using subpar materials.

5. Do You Offer a Warranty?

A new roof is a significant investment, and a warranty protects that investment. Ask the contractor what warranties they provide on both the materials and the labor. Most roofing materials come with a manufacturer’s warranty, but the warranty is what guarantees the quality of installation.

Please find out the length of the warranties and what voids them. A reputable contractor should offer an artistry warranty of at least a few years.

6. What Happens If Unexpected Issues Arise?

Roofing jobs can sometimes uncover unexpected problems, like rotted decking or structural damage. Ask the contractor how they handle these situations. Will they pause work and provide a new estimate? Do they have a standard change-order process?

Knowing how surprises are managed gives you a clearer picture of how organized and honest the contractor is, and it can help avoid misunderstandings down the line.

7. How Will You Protect My Property During the Job?

Roof replacements and repairs can be messy. Ask how the roofing company plans to protect your landscaping, siding, and windows during the project. What steps do they take to ensure your driveway and yard aren’t damaged?

A good contractor will use tarps, roofing jacks, and magnetic tools to clean up nails and debris afterward. Be sure you know their cleanup policy and confirm that it’s included in your estimate.

8. Who Will Be On-Site, and Who Do I Contact?

Communication is key to a successful roofing project. Ask whether the company owner or a project manager will be on-site, and who you should contact if any questions or concerns arise. You want someone available who’s accountable and responsive throughout the process.

Avoid companies that subcontract the job without oversight or leave communication up in the air.

Conclusion

Hiring a roofing company is a decision that shouldn’t be rushed. Asking these essential questions helps you understand the contractor’s qualifications, business practices, and the quality of work you can expect. Ultimately, your roof protects everything beneath it—your family, your possessions, and the integrity of your home.